Have questions about our returns and replacement policy? Find answers below.
What kind of products can I return?
All kinds of products sold through fastforwardpk.com can be returned except for custom-made or international deliveries.
What is the time duration for returning a product?
You can return the product within 7 days of delivery.
What are the return conditions?
- The product delivered is not as expected or advertised.
- The product delivered is of the wrong size/specification/color.
- The product delivered is either received in damaged or defective condition.
It is essential to return the product in its original form (unused, original packaging, seals, and tags attached), along with all accessories (if any) that came with it.
How to return a product?
Follow the return policy steps available on the next page.
How to track my returned order?
You will receive a tracking number through SMS after the product has been dropped off.
How long does it take to receive the replaced product?
Your order will get replaced within 5 to 15 days, but it may vary depending on the nature of the product being replaced and the customer's location.
For further information regarding delivery time, please visit our website.
How long does it take to receive a refund?
- Fast Forward Voucher: Within 2 to 3 business days
- Bank Deposit: Within 7 to 12 business days
Quick and Easy Steps to Return Your Product
- Call us at +92 321 3539 169 to initiate your return.
- Select the product you wish to return and include the form (filled) mentioned on the next page in your package.
- Pack your product according to the return conditions mentioned on the first page of this form.
- You will receive a tracking number through SMS after the package has been dropped off.
- After passing through quality evaluation, your replacement or refund will be initiated straightaway. On average, the expected timeline can range from 5 to 15 days.