FAQs

FastForwardPk is one of the best emerging ecommerce platform in Pakistan, founded in 2017 with its headquarter in Karachi City.

We are frequently available at our customer’s service portals at all times.

You can contact us at any time and send us your queries if:

• If you haven’t received your order
• If you want to make changes to your orders
• If you want to change the shipment address
• If you want to cancel your order
• If you want to know the status of your order
• If you want to return a damaged or defected product

Or if you have any other query in mind, feel free to contact us any time. Message or Call us, and we will be at your service instantly! Contact our customer care Center at  +92 321 3539 169.

Or you can send us your queries via Facebook, Instagram and you can email us at customer@forwardpk.com

The "Confirm Delivery" button will appear in your account after the package is shipped.

If the package is delivered successfully, please click "Confirm Delivery" on "My Orders" to confirm that the package is signed for.

If you do not receive the package but click "Confirm Delivery" by mistake, the button will not be reset, but it will not affect the delivery of the package.

All kind of products sold through fastforwardpk.com can be returned except for the ones which are either custom made or international deliveries.

You can return the product within 7 days of delivery without bearing any return shipping charges.

The following conditions are to be kept in mind at the time of returning a product:

1. The product delivered is not as expected or advertised.
2. The product delivered is of the wrong size/specification/color.
3. The product delivered is either received in damaged or a defective condition.

It is to be kept in mind that the product returned is in original form (unused, original packaging, seals, and tags attached), along with all the accessories (if any), etc. that came with it.

Simply go through the return policy steps available on the next page.

You will receive a tracking number through SMS after the product has been dropped-off.

Your order will get replaced within 5 to 15 days but it may vary depending on the nature of the product being replaced and the location of the customer.

For further information regarding delivery time, please visit our website

 

1. Fast Forward Pk Voucher:Within 2 to 3 business days
2. Bank Deposit:Within 7 to 12 business days

 

Quick and Easy Steps to Return your Product

1. Call us on +92 321 3539 169in order to start your return. Select the product that you wish to return and include the form, on the next page (filled), in your package.
2. Pack your product according to the return conditions mentioned on the first page of this form.

 

You will receive a tracking number through SMS after the package has been dropped-off. After passing through quality evaluation, your replacement or refund will be initiated straightaway. On average, the expected timeline can range from 5 to 15 days.

The Easy Way to Shop!

1. Click “Buy Now”, to add the desired item(s) to your shopping cart
2. Click “Go to next step” found in the top right corner
3. Please enter your contact details including your preferred shipping address
4. Select your desired payment mode and click on the “confirm order” tab to check out

Shopping on fastforwardpk.com is very simple, from choosing your everyday item to getting it shipped at your door-step, all in just a matter of few clicks.

Access all your favorite brands under a single umbrella, whether it be a hot new tech gadget or an everyday fashion accessory. You can easily check off any item on your wish list, all you need to do is simply search it using the search tab. Or you can click on any category from the drop-down to see our wide variety of products. Once you have thoroughly gone through the specifications and are ready to make the purchase, simply click on “BUY NOW”, and then proceed with “GO TO NEXT STEP” to fill the necessary information required.

Sign-Up either using your email address or through your Facebook account and fill up the remaining necessary details. In case you are a regular customer or have previously shopped anything at fastforwardpk.com, simply login to your fastforwardpk.com account and proceed to the next step by clicking on “Save and Continue”.

You will now be directed to your order detail summary so that you can have previewed your cart and make any changes you need. Click on “Save and Continue” in the bottom left corner of the page and proceed to the payment options.

Here Fast Forward Pk offers you multiple and convenient payment methods. Select your most suited payment mode and land on checkout!

Before placing an order:

You can check the estimated delivery time on the product details page.
After placing an order:

1. When the package is shipped, we will send an email to inform the estimated delivery time and logistics tracking information.
2. Also, you can check the estimated delivery time on the order details page or logistics details page by the following steps:

(1) Sign in and visit "My Orders".

(2) Find the order and click “Order Details”.

(3) Check the”Expected delivery date” on the details page.

(4) Click the "View detail" to enter the logistics details page.

(5) Check the”Expected Delivery Date” on the logistics details page.

1. You can click "Forgot your password?" on the login page.
2. You can log in and then find "Account Settings" to edit your password.